Take your employees to the next level!

Go above and beyond your guest’s expectations!

With the Intermediate Flight training program you will receive several modules, with instructions and scenarios that tanning salons face on a day-to-day basis.

Advanced Training Flight 2

The Intermediate Flight training program will help take your employees to the next level. This training will elevate your salon’s level of professionalism and teach you how to consistently deliver a memorable guest experience every time.

With the Intermediate Flight training program you will receive several modules, with instructions and scenarios that tanning salons face on a day-to-day basis. Learn how to not only handle these situations, but go above and beyond your guest’s expectations.

These detailed and in-depth lessons feature engaging multimedia, music and interactive click-maps that keep you intrigued and motivated. Continue your learning with the Intermediate Flight modules. The more you know, the more you grow!

detective

Be a Detective

Put your best foot forward each time a guest enters the salon. Take the guesswork out of qualifying each guest to give them what they really want.

Learn about your role and goal in the first crucial minutes when guests enter the salon. These early interactions are a huge factor in a guest’s decision to choose your salon, a competitor’s salon, or no salon at all. And it’s up to you to uncover what your guest wants.

If you warmly greet and quickly qualify guests by identifying their motivations, you’ll be able to deliver a personalized consultation, offer a better guest experience, and close more sales.

After completing this Sun is Life module, you will be able to:

  • Recognize the Three Guest Types.
  • Recognize steps 1, 2 & 3 of the Seven Steps in the Sales Process: Greet Guests, Establish Rapport, Explore and Quantify.Uncover each guest’s personal motivations.
  • List the Five Elements of Personal Selling.
  • Apply the Guest Experience Principle: Give a Guest What They Want, Exactly
beanauthority

Be an Authority

Most guests will play by the rules, but once in a while you’ll need to assert your authority to ensure they do. When appropriate, you can give the guest something to say “Yes” to as well, instead of leaving them with a flat “No”.

Learn the fine line between effectively handling guest complaints vs. standing firm when you simply must say “No” to a guest for their own good. If you violate salon policy – even in an effort to keep a valued guest happy – it’s a danger to your guest, a breach of your job responsibility, and a disservice your salon.

However, your “No” shouldn’t be the end of the discussion… when up against a “non-negotiable” like salon policy, you have a perfect opportunity to wow your guest with creative options that show you’re willing to go above and beyond to help resolve their situation within the boundaries of salon policy.

After completing this Sun is Life module, you will be able to:

  • Explain the procedure for handling guest complaints.
  • Cite answers to questions guests commonly ask.
  • Recognize Steps 5, 6 & 7 of the Seven Steps in the Sales Process:
  • Overcoming Objections, Closing the Sale, and Follow Up.
  • Organize action-oriented phrases to help soothe an irritated guest.
  • Apply the Guest Experience Principle: Find the Yes in a No.
411-911

The 411 on 911s

Enhance your ability to recognize, respond to and report unpredictable UV overexposure emergencies.

Injury is defined as any circumstance or incident resulting from the use of a tanning system that prompts a guest to seek medical attention. Employees must understand the importance of compiling accurate information as part of the response as injuries are “alleged” until they can be substantiated. The procedure for responding to UV overexposure injury must be in accordance with your state’s requirements and salon policy.

After completing this Sun is Life module, you will be able to:

  • Recognize erythema, UV overexposure or similar injury.
  • Cite emergency procedures.
  • Discuss the procedure to report an injury or alleged injury.
  • Apply the Guest Experience Principal: Theme to Organize Impressions.
tourguide

Be a Tour Guide

A salon visit without a great tour is like a meal without an appetizer. Learn to serve up a 5-star tour experience that’s sure to end in sweet rewards.

Learn how to use the salon tour to educate guests, showcase your facilities and then pull it all together with your own memorable Signature Moment.

A salon tour should be more than just a walk-through of your tanning rooms. An average tour will educate and inform your guests. A good tour is customized to your guests’ needs and helps create interest in your products and services. But, a great salon tour … creates anticipation, a desire to buy, and leaves guests with a positive and lasting impression of your salon.

After completing this Sun is Life module, you will be able to:

  • Recognize Step 4 of the Seven Steps in the Sales Process: Tour & Advise.
  • Stage a memorable tour to showcase your facility.
  • Gather guest info to recommend appropriate next steps.
  • Advise guests in ways to maximize their tanning experience.
  • Apply the Guest Experience Principle: Signature Moment.
membermojo

Membership Mojo

Tanning memberships offer your guests a level of exclusivity, convenience and value. They also provide your salon with a predictable source of revenue. Learn these simple steps and you’ll soon discover the ART of finding your Membership Mojo.

Learn to effectively promote, recommend and sell salon memberships on a consistent basis and you’ll provide greater guest value and build a predictable and reliable revenue stream for your salon. Selling memberships isn’t rocket science, but it is an ART. Learn three simple steps that will help you find your “membership mojo”.

After completing this Sun is Life module, you will be able to:

  • Use the ART sales concept to Attract, Recommend & Transact.
  • Discuss membership program basics and up-selling.
  • Cite promotional ideas and long-term memberships.
  • Discuss the benefits of a referral program to attract new members and reward loyalty.
  • Explain the different forms of payment including electronic funds transfer (EFT).
  • Apply the Guest Experience Principle: Providing Value Beyond Goods & Services.
notionlotions

Notions About Lotions

Lotions should be a great profit center for your salon. Understand the different types of lotions, their purposes and features so you can meet specific guests’ needs and sell the appropriate lotions. Bottom line: love your lotions and they’ll love you back.

Lotions should be a great profit center for your salon. When you effectively communicate the benefits of your lotion product lines, you’ll be able to address their specific needs and increase your bottom line.

After completing this Sun is Life module, you will be able to:

  • Explain different lotion types and features.
  • Cite the lotion characteristics that trigger a guest’s purchase.
  • Discuss effective selling tools.
  • Apply the Guest Experience Principle: Show, Don’t Tell.
gotsunless

Got Sunless?

Offering sunless tanning at your salon allows your guests more choices and expands your revenue opportunities. Get to know the ins and outs of the sunless process and realize the potential of this growing market.

Whether offered as a spray booth or airbrush system, training is your key to understanding, operating, and maintaining your salon’s significant investment in sunless services and technology.

Get the right knowledge and training about sunless systems to help you attract new guests and offer current guests exciting new options. Follow the guidelines to expand your salon’s service lines and boost your revenue on your way to sunless success.

After completing this Sun is Life module, you will be able to:

  • Provide guests with instruction for use of sunless systems.
  • Discuss why training is key to sunless success.
  • Explain procedures for maintenance of sunless systems.
  • Cite sunless options and expectations.
  • Apply the Guest Experience Principle: Markets of One.
lampsandamps

Lamps and Amps

Manage the arguably most critical component in your tanning salon. Master device operations while ensuring a personalized tanning experience.

Whether you call them “tubes” “lamps” or “bulbs”, sunlamp performance is directly related to the tanning system in which it is installed. The exact same lamp may result in different outputs not only in the same bed but also in different sunbeds and booths.

It’s necessary to know all you can about your tanning equipment. Learn the long list of factors that influence lamp output, the exposure schedule and determine maximum timer interval for all the equipment in your salon.

Lights Out Tanning system maintenance is a critical part of your salon’s success. Stop making excuses and gain practical, proven methods for maintaining equipment to operate at peak performance.

Along with being clean, equipment needs to be kept in optimal working order. When a bed is out of service for any reason, your sales and profits diminish.

Gain practical, proven methods for maintaining equipment at peak performance. Learn how keeping tanning units maintained at all times is your best bet to keeping guests satisfied and continue profitability!

After completing this Sun is Life module, you will be able to:

  • Explain procedures for correct operation of tanning devices.
  • Discuss the types of tanning lamps and understand lamp compatibility.
  • Provide guests with instruction for equipment use.
  • Apply the Guest Experience Principle: Filling Work with Intention.
lightsout

Light’s Out

Tanning system maintenance is a critical part of your salon’s success. Stop making excuses and gain practical, proven methods for maintaining equipment to operate at peak performance.

Along with being clean, equipment needs to be kept in optimal working order. When a bed is out of service for any reason, your sales and profits diminish.

Gain practical, proven methods for maintaining equipment at peak performance. Learn how keeping tanning units maintained at all times is your best bet to keeping guests satisfied and continue profitability!

After completing this Sun is Life module, you will be able to:

  • Discuss manufacturer’s maintenance procedures.
  • Record tanning system maintenance.
  • Identify the appropriate replacement lamps.
  • Monitor lamp-starter efficiency.
  • Apply the Guest Experience Principle: Performing a Sensory Assessment.

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