FAQ

Here you can find any possible answers to your questions
What is Sun is Life?

Sun is Life is a valuable program that will not only elevate your level of professionalism, but also increase you confidence in providing tanning services and promoting moderate, responsible tanning.  
When you complete this course, you will have met your state’s requirements for tanning salon operator certification.  This program also offers factual information you can share with your salon guests to educate them and help create a positive image of the tanning business within your community.  

What is the Advanced Training (GEM)?

Once you have taken the Salon Operator Certification course, it is extremely beneficial to take the Advanced Operator Training program.  With the Advanced Training program, you are able to gain a deeper level of understanding and knowledge in important issues that face tanning owners and operators on a daily basis.  

 

Each flight offers a different level of learning and is available to you online at any time.  With the completion of all three flights, you will receive a certificate for earning your Advanced Operator Training certification.  

Why should I take the Sun is Life program?

Sun is Life is effective-designed with today’s busy tanning professionals in mind.  It is the cutting-edge, high-impact, salon-staff training program you have been looking for. It is innovative-integrating proven industry best practices in salon operations with varying degrees of information available to its customers.  It teaches learners to consistently deliver exceptional guest experiences every time.

What does the Sun is Life program do for me? For my employees?

Sun is Life is proud to offer you a valuable program that will not only elevate your level of professionalism, but also increase your confidence in providing tanning services and promoting moderate, responsible tanning.  Upon completion of this course, you will have met your state’s specific requirements needed for tanning salon operator certification.  This program offers factual information you can share with your salon customers to educate them and help create a positive image of the tanning business within your community.

I forgot my password/username. What do I do?

The password is case sensitive, make sure you don’t have the CAPS LOCK button on.

If you are still having issues, use the contact us page to send us a message. A customer service rep will get back with your during normal business hours Monday – Friday 9:00am till 5:00pm EST.

Can I buy one course and allow multiple users to access it?

No, Sun is Life only limited to the person who signed up. We offer group discounts for multiple users, making it worthwhile getting a subscription for each employee, contact us for more details.

How does Sun is Life help my Salon?

Being able to say that ALL of your staff members have been trained and are certified tanning operators is a tremendous boost for your salon’s credibility.  Knowing that the employees are  knowledgeable and have a firm understanding regarding the “ins and outs” of the tanning industry is a huge step in building your customer’s trust.  

Will I have to purchase textbooks or other supplemental materials?

No, the Sun is Life course does not require the purchase of additional books or materials. Any readings required as part of the course are provided to you as downloads in PDF format.

What are my Payment Options?

We collect payment by credit card. Approved providers are Visa, MasterCard, and Discover.

How many times can I view course content? The final exam?

Course content can be viewed as many times as you would like.
You will have three attempts to pass the final test.

Can I login from any computer with my username and password, or am I limited to a single computer?

Yes, you can login from any internet-connected computer. However, you can only be logged in from one computer at a time.

Can I get a copy of the training on CD?

No, the training is only available online. We do offer the ability for Custom in person classroom training for large groups. Contact us for more details.

How old do I have to be to get certified?

You can become certified at any age, as long as you pass the Sun is Life examination after completing the course work.  However, employability will depend on your specific state’s rules and regulations.  Check with your local state authorities to find out the age restrictions for tanning salon operators.

Will it be possible for a group to go through the course together?

No. Currently the Sun if Life online program is designed to be accessible exclusively to individuals. 

Is the material copyrighted?

Yes, all the material in the course is copyrighted, and we ask that you not share it beyond your personal use.

Where do I go to access the online training and assessments?

Once you have purchased and logged into the Sun is Life website. If you click the home link or the logo at the top of the page you will be taken to your course list(s).

How do I enable pop-ups in Chrome?

Click here and follow the instructions.

 

What is included with my course registration?

All course prices include the online training course and certification exam. You will also get printable material via Downloadable PDF files to use during the course and to reference after you have finished the course.

Once I’m done with the course, will I be able to go back and review the material?

Once you complete a lesson, or the entire course, you can go back and review the materials as much as you’d like during the 90-day time frame for course completion. All of your downloaded materials will also be available for your review long after completion of the course.

What are the technical requirements?

The course uses both Flash-based audio and video and Adobe PDF files. You must have either the free browser plug-ins or the software installed on your computer to complete the course. To download these, click the link below and you will be taken to the Adobe website.

What browsers can I use when completing an online course?

The course works best with the latest versions of browser programs such as Internet Explorer, Firefox, Chrome. If you are using outdated versions of these browsers, you may need to upgrade your browser for the course to operate properly. The course will not work on the mobile devices.

Can I start my Final Exam, take a break, and finish it later?

No, this is not recommended. You will want to try and take the Final Exam in one sitting.

What if I am having difficulty viewing the course content or opening the assessment?

We recommend that you use either Google Chrome, FireFox or Microsoft Internet Explorer to take the course. The course will not work on mobile devices. If you are using outdated versions of these browsers, you may need to upgrade your browser for the course to operate properly.

The course uses both Flash-based audio and video and Adobe PDF files. You must have either the free browser plug-ins or the software installed on your computer to complete the course. To download these, click the link below and you will be taken to the Adobe website.

 

Download Adobe Plug-ins»
The course also uses JavaScript, so please ensure that JavaScript is enabled in your browser.

The training site will open new windows as you advance through it, and your browser may consider these to be pop-ups. Once you have entered the training site, please disable your pop-up blocker for the site before attempting to advance in the course.

The training site also utilizes session cookies to keep you logged in from page to page. You will need to make sure that your browser and firewall will allow session cookies for you to remain logged in as you advance through the course pages during each session.

What Languages is the course offered in?

Currently the course is only offered in English.

What if I can’t get my certificate to print?

It may take up to 72 hours your certificate to be emailed to you.  If you have any trouble printing it, use the Contact Us Form and we will assist you as soon as possible.

I received my certificate, but I can’t read it.

The most common solution is to update your Adobe Reader software. Download your free Adobe Reader here

What if I receive an error message after completing the online course?

Contact Support: Monday – Friday 9:00am until 5:00pm Est.

Phone: 866.786.6951

Email: info@sunislife.com

How long does it take to get certified?

Length of time depends on the client.  You can access the course and finish it in a matter of hours, or if you prefer to work on it little by little, you can choose that method as well.  The possibilities are endless, the control is in your hands.  Most people are able to read and complete the exam to the basic certification program in a matter of hours.  Sun is Life is all about flexibility!

Online Training System Requirements

Important Note

 

In order to participate in online training and assessments, it is critical that you: disable pop-up blockers, or your course completion will not be recorded have the most current version of Flash Player installed have Java installed have confirmed that your web browser meets all Moodle technical requirements If these requirements are not followed, scoring on assessments will tally incorrectly. Please see below for detailed instructions about Flash Player, pop-up blockers, and Java.

 

Pop-Up Blockers

 

You will need to disable pop-up blockers in your browser. Some blockers may be turned off on Windows by right clicking an icon on the system tray, next to where the clock resides. The most recent version of Internet Explorer has a built-in pop-up blocker. To configure your browser to enable pop-ups, see the directions below.

 

Firefox

 

Go to Tools > Options or Firefox > Preferences.

Click on the Content tab.

 

Make sure the Block pop-up windows checkbox is not selected.

 

Java

 

Windows

 

Download the Java plugin from http://www.java.com/en/download/index.jsp. This may take some time depending on the speed of your connection.

Choose Save File and save the file to your desktop.

Close your browser.

Double-click the file you downloaded in step 2 above and run the installation program, choosing all the defaults.

After you install Java, make sure that you have switched to the Sun Java Virtual Machine, as follows:

Open the Windows Control Panel by selecting Start > Settings > Control Panel. The Control Panel appears.

Locate and double-select Java Plug-in. The Java Plug-in Control Panel appears.

Select the Browser tab.

Under Settings, select the checkbox next to your browser.

Click <Apply> to save your settings.

Restart the browser.

 

Macintosh

 

If you are using Mac OS X, Java should already be pre-installed. Make sure the plugin is installed by following the steps below.

Open your hard drive.

Open the Applications folder.

Open the Utilities folder.

Open the Java folder.

Verify the presence of Java 1.3.1 Plugin Settings and Java 1.4.2 Plugin Settings.

If I move states or work in a different state what happens?

It will be up to the state you move to whether or not they will still acknowledge/accept your current certification.  You need to be certified in the STATE you are working in, not the State you live in.

Do certifications expire?

Expiration of certification is evaluated by state. You will need to check with your state’s authorities to find out if and when your Certification expires.

How many chances do I have to pass the exams/quizzes?

For the Salon Operator Certification, each user will have Three (3) attempts to pass the Final Exam. Most states require a 80% to pass the Final Exam, while some will require higher.
For the Advanced Training quizzes, each quiz has up to 100 attempts to pass, but to be completed each quiz you must be pass the quiz at 100%.

Do you offer Group discounts?

Group discounts will be reviewed on an individual basis. Use the Contact Us form for additional information.

I purchased a course online, how do I obtain a receipt for this?

To obtain a receipt for an online purchase, please submit a request on the contact us page. A customer service representative will contact you and provide you with a receipt for your purchase as soon as possible during normal business hours.

What happens if I log out or stop taking the course? The Final Exam?

You can log out of the course at any time. However each time you logout and log back in you will need to navigate through the course to get to where you left off.

Always attempt to complete the Final Exam from start to finish in one sitting. If you get interrupted, do not close out of an Final Exam, you may experience technical difficulties and will not be able to continue that attempt at the Final Exam if you do.

How do I pay for my employees to take the courses, yet still allow them to enter their own personal/contact info?

Accounts are setup for each employee with their information. But if the Employer is paying for the course, the Employer can still input their payment method in the Billing section during checkout.

How long do I have to complete my Final Exam?

The Final Exam does not have a time limit. But it does have to be completed in one session.

What if I fail the Final Exam?

There are no repercussions for failing the first attempt. However, after a second failed attempt, we suggest that employees work with their supervisor to prepare a strategy for passing the third time. This could include revisiting course materials, attending a lab, or retaking the course.